Terms and Conditions



Please read the terms and conditions carefully before using or buying at neltonwatches.com. If you use or purchase on this website, you accept the terms and conditions of it. These can be updated, check them in future visits.



Object and General


These General Conditions of Use and General Contracting Conditions are intended to regulate the use and commercial transactions between neltonwatches.com and the user of said domain. The domain neltonwatches.com is owned by Nelton Brand S.L.


Applicable legislation


These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions, the Organic Law 15/1999, of December 13, of Protection of Personal Data, Law 7 / 1996, of January 15 of Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce and Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.


Terms of delivery


- Product delivery


Deliveries are made throughout the world. If you have any problems with international payment, do not hesitate to contact us.

Nelton undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order.

In order to optimize the delivery, we thank the Customer for indicating an address where the order can be delivered within the usual business hours of the courier services.

Nelton will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted. Shipping and / or management costs are not included in the price and will be shown before finalizing your purchase, depending on the shipping address of each order.

Nelton will not be responsible for the customs expenses or expenses derived from the importation of each country.

-Delivery term


In Nelton we work so that your order arrives in the shortest possible time, the handling time will be as soon as possible and shipments will be made every Monday, Wednesday and Friday.


The products of the store are always in stock. Under normal conditions depending on the country of destination the cost and delivery days will vary:


Spain / Portugal ... ..2-5 days Price approx. 6 eur.-

Europe ... .5 / 10 days Price approx. 8 eur.-

Rest of the world ... .10 days Price approx. 12 eur.-


Our courier providers offer all guarantees.


- Confirmation, Delivery Data, Undelivered Deliveries and Lost

When you have finished your order you will receive confirmation in the email that you have provided, be sure to provide a valid email and keep this confirmation as proof of purchase.


Nelton is not responsible for possible delays caused by the introduction of erroneous data in the delivery address by the customer at the time of purchase.

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. The client will contact the courier service.

If after the delivery deadline indicated after the delivery to the delivery of the order has not been agreed delivery, the Customer must contact Nelton. In the event that the Customer does not do so, the order will be returned to our warehouses and the Customer shall be responsible for the shipping and return costs to origin of the goods, as well as the possible associated management costs.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.



- Measures in the delivery


The Customer must check the good condition of the package before the carrier that, on behalf of Nelton, makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If, after reviewing the product, the Customer detects any incident such as a blow, breakage, signs of having been opened or any damage caused to it by the shipment, the latter undertakes to notify Nelton via email or through his account in the same neltonwatches.com store in the shortest time possible and in a maximum of seven business days

Information on the website


The descriptions of the products displayed on neltonwatches.com are made on the basis of Nelton's editorial team. Nelton provides the necessary means so that the contents are true and up-to-date. However, the information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained in Nelton's website, are displayed on neltonwatches.com as a guide.

We must also bear in mind that the images may vary according to the screen settings of the monitors and players. Therefore, any photograph or image is intended to illustrate in the best way the appearance or appearance of the product, not being in any case perfect to reality.


Nelton reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented at neltonwatches.com at any time. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will communicate this error and the customer will have the right to cancel your purchase without any cost on your part.


The prices of the products are governed by a price tabulation at the time of order confirmation. Prices may vary at any time, and will be clearly seen on the web, and the new prices will never affect orders previously made. It would affect exchange rates, fixed by the banner, susceptible to modifications without prior notice.


 Nelton's responsibility


The products presented in the neltonwatches.com store are in accordance with Spanish legislation. The user assumes all responsibility arising from the use of the Nelton website, being solely responsible for any direct or indirect effect that the Nelton website may derive from, including, but not limited to, any economic, technical and / or legal result. adverse, as well as the disappointment of the expectations generated by the web Nelton, forcing the user to hold Nelton harmless for any claims derived, directly or indirectly, from such events.

Nelton is not responsible for damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or users' devices and computers, motivated by other people's causes Nelton, to prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allow access for reasons not attributable to Nelton, due to the user, to third parties, or to cases of force majeure. Nelton does not control, in general, the use that users make of the store. In particular Nelton does not guarantee under any circumstances that users use the store in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so in a diligent and prudent manner.

Nelton will have all personal data as confidential, will not be provided to third parties. If any information is not correct contact us and we will modify the corresponding information


Responsibility of customers and users


In general, the user undertakes to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the Nelton website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the Nelton website in any way that could impede, damage or deteriorate the normal functioning of the website, the assets or rights of Nelton, its suppliers, the rest of users or in general of any third party. It is prohibited to access and use the portal to minors without the express consent of their parents, Nelton is not responsible for the accuracy and accuracy of the data filled in by the user and therefore can not verify the age of the same.

Specifically, and without implying any restriction to the previous section during the use of the neltonwatches.com store, the user undertakes to:


a) Provide truthful information about the data requested in the user registration form or the execution of the order, and keep them updated.

b) Not introduce, store or disseminate on or from neltonwatches.com, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or that in any way violates the moral, public order, fundamental rights, public liberties, honor, privacy or image of third parties and in general the current regulations.


c) Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the Nelton website, any of the services, or any of the equipment , systems or networks of neltonwatches.com, of any other user, of neltonwatches.com suppliers or in general of any third party.


d) Diligently save the "username" and the "password" provided by neltonwatches.com, assuming responsibility for any damages that may arise from their improper use.


e) Not to carry out advertising or commercial exploitation activities through the web, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.


f) Not to use false identities, or to impersonate the identity of others in the use of the web or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way


g) Not to destroy, alter, use for its use, disable or damage the data, information, programs or electronic documents of Nelton, its suppliers or third parties.


h) Do not enter, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content which will not hold, in accordance with the law, the right to make it available to third.

The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual schedule of delivery of goods. In case of default by the client of this obligation Nelton will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.





Required steps for the order



To place an order correctly on the Nelton website, you must follow the following steps:

         Select products
         Add products to the basket
         Verify / modify the order
         Select delivery and billing options
         Read and accept the general conditions of purchase
         Validate the order
         Receive the order confirmation

Cancellation of orders

The order can be canceled before the campaign product has been sent, once it has left the warehouse it will not be possible.

Nelton will accept cancellations for campaign orders, as long as the campaign is still valid. Once the campaign period has ended, no modifications can be made. The reason is that the product is already in the logistics phase and for operational reasons it is not possible to stop the delivery process.




At neltonwatches.com, our main goal is that all our customers are satisfied, so if you are not satisfied with the product received you can return it. All products sold may be returned within 15 calendar days from the date of delivery or you may obtain a bonus with the same amount.

-Voluntary Devolution


If you wish to make a voluntary return for any reason, the conditions to return a product are the following:


1) The product must be in the same condition in which it was delivered and must keep its packaging and original labeling in perfect condition. In no case will we accept a product that has been used by the customer.


2) The shipment must be made using the same box or envelope that was sent.
3) A copy of the delivery note must be included in the package, indicating the products returned and the reason for the return.

Once these conditions are met send an email to info@neltonwatches.com with all your information: name, address, order number and description as accurate as possible, with the subject Return.
You must follow the instructions that are sent in the response, both in terms of time and manner. The pro duct will be send by certified mail.

The postage, insurance and other expenses derived from the return will be borne by the buyer.
Once the product is returned, when we arrive at Nelton, we will examine that it complies with the return conditions detailed above and if everything is correct we will proceed to pay you on your credit / debit card, PayPal account or account number that you indicate.


- Return for defective product


A return for defective product is one that occurs because the product is in poor condition and has a manufacturing defect, for this the products have the Nelton warranty.






All products of the Nelton brand have a two-year warranty from the date shown on your proof of purchase, according to the following conditions:
The Nelton warranty covers manufacturing defects typical of the watch, such as movement, case, glass or strap. Other components are not covered by this warranty.


Send an email to info@neltonwatches.com with all your information: name, address, order number and description as accurate as possible, with the subject Guarantee.


In no case shall this guarantee cover:

Damage and / or malfunction of the watch after the terms of the warranty.


Damage caused by improper use, accident or caused by fire, water, snow or natural disaster.


Damage caused by repairs, modifications or unjustifiable manipulations.


Aesthetic changes that occur during use (scratches, wear and tear, etc.)
Damage and / or malfunction of the watch, caused by unauthorized persons or their representatives.
Damage to the glass, strap or buckle.


If the warranty is not presented together with the watch or this information has been modified.
Battery for quartz watches.
The postage, insurance and other expenses are excluded from the guarantee.




Keep the order confirmation document or proof of purchase as proof of it. If the return of the product becomes effective through the guarantee, a product will be sent to replace it, if for any reason an exactly similar replacement is not available, the buyer may choose any product of the same value for said replacement.

Payment methods


The payment of the product is made at the time the order is placed. To the initial price that appears in the neltonwatches.com for each of the offered products, the corresponding rates will be added to the corresponding shipping costs. In any case, said rates will be previously communicated to the customer during the formalization of the purchase.

Nelton establishes different payment systems; by credit or debit card (Visa, MasterCard, Visa Electron and / or other similar cards), through the PayPal system, bank transfer or reimbursement, the first two being the fastest options.


In the event that the POS informs of the denial of the card, the order will automatically be canceled, informing the customer of the cancellation online.

If you have problems with payment, please contact our customer service so they can solve the problem.





Nelton has the latest advances in commercially available security in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the client's computer and that of neltonwatches.com. Nelton's security policy complies with the regulations set forth in Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on data protection of a personal nature

In this way, using the SSL protocol guarantees:

That the user is communicating his data to Nelton's server center and not to anyone else who tries to impersonate him. That between the client and the server center of Nelton the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
Likewise, Nelton states that he does not have access to confidential data regarding the means of payment used, and therefore does not store them either. Only "LaCaixa" and PayPal have access to this data as payment and collection management and are inaccessible to other third parties.

Nelton will not be responsible in any case for incidents that may arise around personal data when they are derived from an attack or unauthorized access to the systems in a way that is impossible to detect by the security measures implemented or when due to a lack of diligence of the client in relation to the guard and custody of their access codes or their own personal data. In any case, the client must inform Nelton immediately if he knows that his access codes have been known by third parties.


Intellectual and industrial property


All content published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to rights Intellectual and industrial property of Nelton or third party owners who have duly authorized their inclusion on the web. In no case shall it be understood that any license or renunciation, transfer, total or partial assignment of said rights is granted or any right or expectation of right is conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of Nelton or the corresponding holders.

It is expressly forbidden the total or partial reproduction of this web, not even by means of a hyperlink, nor of any of its contents, without the express and written permission of Nelton.




Property reservation

All products remain the property of Nelton until the payment is completed and the order is finalized.



Fraud check


In order to protect all our customers, avoid fraud and maintain maximum security in the purchase via web, we can perform checks of data provided in the purchase order, verifying addresses, payment methods, etc.



 Modification of the general conditions


Nelton reserves the right to modify, at any time, the presentation and configuration of neltonwatches.com, as well as these General Conditions. For this reason, Nelton recommends the Client to read them carefully each time he accesses neltonwatches.com. These general conditions will be found at any time in a visible place, freely accessible for all queries you want to make. In any case, the acceptance of the general conditions will be a previous and indispensable step to the acquisition of any product available through neltonwatches.com.

Applicable law and competent jurisdiction


These terms of use will be interpreted in accordance with Spanish law and the user agrees that the Spanish courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from the laws of Spain and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.